Join me as I discuss how to build a team remotely, and how this has changed when in lockdown. I’ll share what I have found to be the best management techniques and which leadership style has worked for me.
I focus on the customer, with a commercial edge, and strive to build happy teams to deliver this.
With over 20 years’ experience creating and delivering customer transformational programmes across varied markets including ecommerce, mobile/telecommunications, retail finance and technology, I've worked in numerous countries within multi-national corporates and start-ups.
My focus is on creating customer engagement strategies which build one single customer conversation for organisations large and small (Telefonica, Legal and General, Vodafone, Namecheap, Permanent TSB).
Over the last 4 years I've built a CRM team and a customer focus from scratch for Namecheap, include building the email marketing infrastructure, creating customer segmentation and initiating Life Time value models used throughout the business.
Namecheap® is an ICANN-accredited domain registrar and technology company founded in 2000 by CEO Richard Kirkendall. Celebrating two decades of providing unparalleled levels of service, security, and support, Namecheap has been steadfast in customer satisfaction. With over 13 million domains under management, Namecheap.com® is among the top domain registrars and web hosting providers in the world. To learn more about Namecheap, visit namecheap.com.