Senior Technical Operations Engineer

Location: Kharkiv, Ukraine

Wanted

Senior Technical Operations Engineer will contribute to keeping the customers happy and satisfied with the provided services, while bringing a positive representation of the company into the forefront, which is necessary to ensure customer loyalty. You will build and maintain infrastructure servers and services as well as be a resource and escalation point on technical questions for internal customers.

About Namecheap

Namecheap (www.namecheap.com) was founded on the idea that all people deserve value-priced domains delivered through stellar service. Today, Namecheap is a leading ICANN-accredited domain name registrar and web hosting company with over two million customers and more than five million domains under management - and we’re just getting started.

We are a uniquely global organization that works virtually to serve our customers – including individuals, businesses and resellers. Namecheap currently has operations and staff in the Ukraine, India, Australia, Europe, Canada, the United States and Mexico.

Our diverse culture provides our people with substantial opportunities to learn, to take on new challenges, and to grow their careers.

Responsibilities

  • Build, maintain and monitor infrastructure servers and services, keep their performance and stability on highest level

  • Develop and maintain in-depth product knowledge as well as knowledge of technologies you work with

  • Process and resolve client’s technical issues that are beyond СS Technical Support area of expertise

  • Troubleshoot and investigate global technical issues our internal systems/servers may have and resolve them within the area of expertize

  • Escalate technical issues that are beyond the area of expertize to the more experienced colleagues

  • Report bugs/issues found in our systems/servers to the corresponding personnel in accordance to internal procedures

  • Suggest ways to optimize technical processes/procedures to make them more effective and easier both for clients and the team

  • Perform deep technical investigations of issues escalated by СS Technical Support representatives and resolve them

  • Share best practices and technical knowledge with the team members both verbally and in the written form (updating department KB)

  • Share technical knowledge with СS Technical Support representatives to help them develop and grow in technical area to join Technical Operations team

  • Monitor services and products Technical Operations team is responsible for on a constant basis and proactively react to any issues these services may experience

  • Stay up-to-date with company news, global processes and policies changes as well as TOS, AUP and any other regulatory documents updates

  • Be engaged in continuous training and self-education in such areas as: English Communication, Customer Care techniques and Technical Knowledge and Skills

  • Collaborate with other departments to help solving technical and procedural tasks and providing technical assistance on our products and internal tools managed by IOC team

Requirements

  • Strong Linux/Unix experience

  • Strong troubleshooting skills

  • Intermediate or higher level of written English

  • Deep understanding of LAMP stack and experience with it

  • Deep knowledge of web servers: Apache, Nginx etc.

  • Deep knowledge of database engines: MySQL based (installation, administration, clustering and troubleshooting), PostgreSQL will be an advantage

  • Virtualization experience

  • Good understanding of networking and common application protocols

  • Experience with network file systems

  • Scripting and automation experience

  • Excellent communications skills

  • Ability to multitask and work under pressure

  • Ability to document things

  • Experience in cPanel and/or other hosting control panels

  • Understanding of and experience with caching, load balancing, high availability and fault tolerance

  • Understanding of security

  • Strong focus on self-education and self-motivation, team player with keen desire to help others

  • System administration work experience 5+ years

Nice to Have

  • Experience with high load

  • Experience with distributed storages

  • Experience in DDoS mitigation

  • Previous education in the field of IT would be an asset

Contact us

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