Senior Product Manager - Domains

Location: United States, East Coast, Canada, Ukraine

Wanted

Candidate with strong domain related technical knowledge, experience and demonstrated application. Candidate focused at measurable impact of previous implementation and/or expansion of domain products

Sound good? Great. Read on!

Responsibilities

  • For many people, registering a domain name is one of the very first steps in changing a dream into reality. The goal of the Product team within Namecheap, is to first understand what newly inspired people need to take more than a first step, then to conceptualize and build the products and services these inspired people need to change their dreams, into reality

  • Aggressively validate customer requirements and recommend product solutions

  • Interface with Marketing to ensure alignment with Customer Segmentation insights and requirements

  • Monitor current and potential competitor practices to ensure Namecheap position is ahead of market and competitive

  • Effective navigation of Namecheap global organization to ideate, evangelize and implement new products that meet customer needs requires strong collaboration and partnership with Marketing, UX, Technology, Customer Support

  • Establish domain product development approach, process and accountabilities

  • Actively engage in key industry conferences and groups to stay at pace/anticipate emerging product opportunities

Expectations

We’re a rapidly developing company and our aim is to deliver best quality service to every customer. Thus, it is our goal to minimize the service downtime and optimize the system in order for it to work smoothly and for any issues to be fixed quickly, without any delay. Specifically, we expect all contributors to focus on 4 areas:

Financial Customer Processes Learning+Growth
How we generate resources to grow the business How our Customers experience Namecheap How we deliver our value proposition to our stakeholders (people, partners and customers) How we keep pace with changes in the market.

What does success look like?

These are skills and behaviours required for success at Namecheap. They will help both you and our team ensure that your skills, professional experiences, and interests are aligned with the requirements for this role.

Core Technical Role

Customer Focus
Building strong customer relationships and delivering customer-centric solutions.

Communicates Effectively
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Drives Results
Consistently achieving results, even under tough circumstances.

Strategic Mindset
Seeing ahead to future possibilities and translating them into breakthrough strategies.

Drives Vision and Purpose
Painting a compelling picture of the vision and strategy that motivates others to action

Directs Plans + Aligns
Planning and prioritizing work to meet commitments aligned with organizational goals.

This job might be for you if...

  • 3-5 years of experience

  • 1-2 similar positions held with increasing responsibility

  • Previous management position(s) held with people management responsibility

You will work closely with...

  • Your office is the planet. You will work closely and collaborate with colleagues across the company from our User Experience (UX), Marketing, Technology and Customer Support groups. And here's the awesome part, these colleagues are in countries across Europe, multiple cities in the Ukraine, India, Canada and across the U.S

Qualifications

    Education

  • Education is relative. We appreciate what people learn through a structured college or university experience. Equally, we appreciate what people who fall in love with all things digital learn by digging in early, pass on the structured approach and jump into the market. The work we do, the way we work and the capabilities that are required to be a part of the new, new economy are tough to describe in a profile. Let's talk.

Contact us

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