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Join Our Team

Product Operations Analyst

Location: Ukraine, Kharkiv

Experience level: 1+ experience


In 2000, Richard Kirkendall founded Namecheap with one simple idea: that every Internet user should have access to fantastic domains and awesome customer service – without breaking the bank. Fast forward nearly two decades and today we’re a Fortune 5000 company and the second largest domain name registrar (ICANN-accredited) and web hosting company in the world. We offer a suite of web services and products to our 4 million happy customers, we manage more than 10 million registered domains and we have an organization with more than 1000 people serving our customers’ needs. We’re growing – and fast. We pride ourselves on being straightforward, friendly, and helpful. We’re dedicated to providing our customers with unparalleled levels of service, security, and around-theclock support so that they can establish the online presence they dream of. So – are you ready to be a part of something big? Join our vibrant team and collaborate with happy high-performers who work from all over the globe: India, USA, Portugal, and Ukraine, just to name a few. 

In today's constantly-changing, rapidly-evolving and data-driven Digital Age we are looking for an Operations Rock-Star to build a foundation for excellence by reinforcing product strategy with metrics, infrastructure, business processes and reporting. 


  • 1+ experience in one or more of the following areas: Product Management, Project Management, Business Analysis in a high-growth environment  
  • Experience with different SDLC models 
  • Knowledge of IT operation processes including risk management, change management and incident management  
  • Practical experience with business modeling techniques, notations and process implementation
  • Excellent communication skills. Ability to communicate effectively with staff at all levels of seniority up to CEO level, fostering collaboration and teamwork facilitation  
  • Proven analytical skills to understand metrics and build insights from data 
  • Bias-to-action and hands-on experience delivering business results  
  • English level: Upper-Intermediate or higher


  • People management experience (leading without formal authority)         
  • Prior experience working on global projects, or in an international setting 


  • Defining and modeling the operating structure based on the product strategy 
  • Building processes for product development acceleration and customer experience improvement 
  • Identifying and elaborating business opportunities, developing business cases and proposals 
  • Support stakeholders in identifying process-based solutions to operational challenges 
  • Ensuring a high level of communication regarding the product operations activity: best practices, product updates, technical documentation 
  • Achieving business results through team interaction and effective cross-group collaboration 
  • Ensure proactive identification and communication of potential issues and possible solutions  

We offer

  • High & competitive salary
  • Challenging work in an international professional environment
  • Opportunity to influence software development process, to be the owner of the product in your field of expertise
  • Opportunity to apply SAFe methodology
  • Individual development plans for employees
  • Flexible management
  • Relocation Bonus when moving from a different city / country
  • Full benefits package: paid vacation and sick leave
  • Continuous professional development (free internal and external professional trainings)
  • Free English classes in the company office
  • Free use of the services provided by Namecheap
  • Quarterly teambuilding activities
  • Coffee, tea, fruits, office lunch delivery