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Join Our Team

QA Lead in Engagement Product Team

Location: Kharkiv, Ukraine

Experience level: 3+ years experience

The Engagement Platform is intended as a proactive web-based help desk solution that will eventually replace the existing software and will offer even more functionality required by our continually growing Customer Support Team. It allows seamless interaction with all client requests from one interface regardless of the source, whether it is a chat, ticket or social network. It is planned as a scalable system using micro service architectural approach, which means its architecture will allow for continuous growth and enhancements of functional modules and integrations, as well as scaling in terms of the number of users, allowing to maintain thousands of users and their interactions. The platform will provide the functionality of a multichannel multilingual support, knowledge base, staff management, reporting, BI, and analytics, issue tracking, and other tools allowing for efficient customer support.

 

Requirements

  • 3+ years experience in software testing. One of them as QA Lead
  • Good knowledge of software development methodology and software lifecycle processes
  • Knowledge and understanding of the software testing methodologies and techniques
  • Experience in working with test documentation (checklists, test cases etc.)
  • Experience in WEB and API testing
  • Experience with Agile and Scrum working methods
  • Create and maintain test documentation
  • Take part in requirement analysis, business analysis
  • Provide test estimations and status reports
  • Knowledge and practical experience with SQL scripting and database structure
  • Good communication skills
  • English intermediate level or higher

 

Will be an advantage

  • Experience working with WebSocket
  • Experience in Test Automation
  • Experience in Performance/Load/Security testing
  • Experience working in AWS
  • Experience in CI/CD process

 

Responsibilities

  • Responsible to quality of product
  • Team formation and coordination
  • Perform manual testing
  • Creating and maintaining processes
  • Create and maintain test documentation
  • Take part in requirement analysis, business analysis
  • Provide test estimations and status reports

 

Personal skills

  • Responsible
  • Proactive
  • Good communication skills
  • Team player
  • Willing to improve professional knowledge

 

We offer

 

  • High & competitive salary
  • Challenging work in an international professional environment
  • Opportunity to apply SAFe methodology
  • Individual development plans for employees
  • Flexible management
  • Full benefits package: paid vacation and sick leave
  • Free English classes in the company office
  • Free use of the services provided by Namecheap
  • Quarterly teambuilding activities
  • Coffee, tea, fruits, office lunch delivery

Apply

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