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Join Our Team

Technical Writer in Product Platform Team

Location: Kharkiv, Ukraine

Experience level: 2+ years of working experience

Product Description

Product Platform is a group of technologies, programs, and systems that empower product creation and configuration in a self-service manner via a set of APIs and UI Interfaces.

Product Platform acts as a single integration point for all Namecheap applications and services and provides external partners with the same capabilities as internal development teams have.

Preferred Experience

  • Bachelor's degree in Computer Science, Engineering, or equivalent

  • 2+ years of working experience in technical writing of software documentation

  • Excellent writing and communication skills

  • Experience in creating API reference docs (OpenAPI) and developer guides

  • Ability to gather information from SMEs to produce content

  • Ability to deliver clear and concise documentation in simple and easy-to-read English

  • Experience working in a fast-paced environment with multiple competing priorities

  • Experience working with Markdown

  • Experience working with Atlassian stack tools (BitBucket, Jira, Confluence)

Desirable

  • Familiarity with any of the following style guides:

    • Google Developer Documentation Style Guide

    • Microsoft Style Guide

    • Apple Style Guide

  • Experience working with AsciiDoc

  • Understanding fundamental principles of Scrum process

Responsibilities

  • Work with the internal team to obtain an in-depth understanding of the product and the documentation requirements

  • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience

  • Write easy-to-understand integration guides, manuals and instructions

  • Support product teams and partners in documentation-related questions and issues

  • Gather usability feedback, analyze existing and potential content, focusing on possible improvements and reuse opportunities

  • Maintain and improve the information architecture

We Offer

  • High & competitive salary

  • Challenging work in an international professional environment

  • Opportunity to influence software development process, to be the owner of the product in your field of expertise

  • Opportunity to apply SAFe methodology

  • Individual development plans for employees

  • Flexible management

  • Relocation Bonus when moving from a different city / country

  • Full benefits package: paid vacation and sick leave

  • Continuous professional development (free internal and external professional trainings)

  • Free English classes in the company office

  • Free use of the services provided by Namecheap

  • Quarterly teambuilding activities

  • Coffee, tea, fruits, office lunch delivery

Apply

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