Come here to find out what’s new in Private Email. Get updates on new email features, how they work, and how you can start using them right now, in a short, easy-to-read breakdown. And to see what’s on the way, explore our roadmap of features we’re building based on your feedback.

September 2026

Search your entire mailbox

Search your whole mailbox in one go instead of checking folders one by one.

How it works:

1. Enter your search query to search your whole mailbox at once.
2. Tap Inbox, Drafts, Sent, or Other to narrow your results to one folder.

To search everywhere again, switch back to All mail at any time.

Edit events when you’re a participant

Event participants can now update event details, making it easier to keep plans up to date without the back-and-forth.

How it works:

1. Open an event where the organizer has allowed participant editing to update the title, description, location, date, and time, all-day settings, or recurrence.
2. Add or remove participants while keeping the original organizer unchanged.

Editing a recurring event? Update the entire series or make changes to a specific occurrence. Only the organizer can cancel or delete the event for everyone.

Open an event in the Private Email Calendar to view the available editing options.

Find saved contacts faster when writing emails

Recipient suggestions now include email addresses from your Contacts tab, even if you’ve never exchanged emails with them before.

How it works:

• Start typing a recipient’s email address when composing an email to get matching addresses from your saved contacts.

• Update a contact’s email address, and the new address will appear in future suggestions.

• Saved multiple email addresses for one contact? Each one can appear as a suggestion when you compose an email.

Filter your Calendar to just workdays

Calendar now includes a new Workdays view alongside Daily, Weekly, and Monthly. It shows Monday through Friday, removing the weekend columns so the five weekdays expand to fill the available width.

How it works:

1. Open Calendar and find the view selector in the top-right corner.
2. Choose Workdays to display Monday through Friday for your calendar.

Need the full week back? Switch to Weekly anytime to bring back Saturday and Sunday.

Search in the responsive view

Search is now available in responsive webmail, making it easy to find any email from your phone or tablet, not just on desktop.

Open your webmail on a phone or tablet and tap the search icon in the header. The search field expands right where you need it.

Preview attachments before downloading

Take a quick look at an attachment before downloading it.

How it works:

• Open an email to preview any supported attachment in the reading pane.
• Works with PDFs and image files like JPEG, PNG, GIF, BMP, and WEBP.
• Flip through every page of a multi-page PDF without leaving the preview.
• Save a copy to your device by downloading the attachment whenever you need it.

Move emails to folder with right-click

Move any email into a folder straight from the message list using the right-click menu. 

How it works:

• Right-click one or several selected emails and select Move to folder.
• Use the search box or browse folders and subfolders in the picker.
• Need a new folder? Create one right inside the picker.
• Choose a folder and your email moves there instantly, with a confirmation message.
• Drag-and-drop still works exactly as before, if you’d rather use that.

Attachments moved to top of emails

Find and download your attachments faster from a new section at the top of every email.

How it works:

• Find attachments right at the top of the email, with no scrolling required.
• Easily expand the attachments list to view how many files are attached. 
• Download attachments one at a time, or use Save all for every file in the email.

August 2026

Pinned email actions

Reach key actions faster with a toolbar that stays pinned to the top as you scroll.

How it works:

• Use Reply, Reply all, Forward, Archive, Delete, or other actions from wherever you are in the email.

More ways to archive

Archive emails faster from more places across your inbox.

How it works:

• Archive individual or multiple emails from your message list, an open email, or a bulk selection.
• Move all emails in a folder to Archive, or a supported custom folder. 
• Press E to archive the email that’s open or selected.

New filter and sort options

Get to the emails you want quicker with the new Filter and Sort menu.

How it works:

• Combine filters and sorting together to get more refined results.
• Show only unread emails or the ones you’ve favorited.
• Order your messages by newest, oldest, largest, or smallest.
• Quickly spot how many filters and sort options are active, and tap Reset to return to default.

Reply and forward markers

Quickly view which emails you’ve replied to or forwarded without opening emails.

How it works:

• Find an arrow pointing left next to any email you’ve replied to.
• Spot an arrow pointing right next to any email you’ve forwarded.

Save and print emails

Save and print any email right from your inbox, so you always have a second copy.

How it works:

• Find the download and print icons in the toolbar, or right-click an email when you open it.
• Download a complete email as an .eml file for offline access, backup, or use in another email app.
• Switch to a print-friendly view to print an email, or save it as a PDF.

Select multiple emails in webmail

Handle several emails at once with a new bulk selection option in webmail.

How it works:

• Tick the checkboxes next to your emails to select multiple emails at once.
• Delete, archive, or mark all selected emails as read, unread, favorite, or spam at once.
• Chosen emails get a highlight so you can easily spot which emails you’ve selected.

Alphabetical folder sorting

Find folders faster with a new option to organise folders and subfolders from A to Z.

How it works:

• Select Sort alphabetically in the folder menu to put everything in A to Z order.
• Switch it off whenever you want to use your own order instead.

Easier event scheduling

Book meetings faster, avoid schedule conflicts, and save time coordinating meetings.

How it works:

• View each attendee’s availability before you send an invite.
• Spot double-bookings before they happen.
• Quickly add or remove participants from your event.

July 2026

Manage contacts in webmail

Store and edit your contacts in Webmail and access their details without switching windows.

How it works:

• Save and manage names, emails, phone numbers, companies, birthdays, and more for any contact.
• Add a profile picture to any contact, or show their initials if there isn’t one.
• Tap the new button in the header next to Calendar to see your contacts.

New webmail for existing Private Email customers

Earlier this year, we launched a new webmail for Private Email. New customers have used it since June, and starting August 3rd, we’re rolling it out to all existing customers. Your mailbox, your data, and the way you log in all stay the same. The main change is the webmail interface – with a couple of exceptions we’ll flag below.

When will the rollout start? 

The rollout starts on August 3rd, 2026, covering all customers who joined before June 2, 2026. Not every account’s webmail updates on the first day, they will be updated in stages throughout August.

You don’t need to do anything. The update is processed automatically, and you’ll keep using your mailbox exactly as before.

What changes and what doesn’t?

The thing that changes is how your webmail looks. The interface is more modern, cleaner, and easier to navigate. You can preview the new interface and its features here: New Namecheap Private Email webmail features

Your email address, login flow, and credentials stay the same. You’ll also use the same Namecheap account to manage your Private Email subscription, including billing and mailbox settings.

All your existing data comes with you too:

• Emails
• Folders
• Contacts
• Calendars
• Filter rules

Your email delivery is unaffected too – it runs on the same infrastructure, and only the interface changes.

A note on legacy features: As we move off the Open-Xchange platform, associated features are being sunset. These are separate from your core mailbox data – if you use Open-Xchange Drive, collaboration tools (Docs/Sheets/Presentations), ActiveSync, or Unified Mail, those features are being retired and require a few steps before your migration. See the KB article for details.

The bottom line

If you haven’t read our previous update explaining why we’re making this transition to a new webmail and what’s changing, you can find it below this article.

New filter rule actions

Stack multiple new and upgraded actions on a single filter rule, with more options for where filtered mail lands.

How it works:

• Add new filter actions, including Discard, Copy to, Forward to, Keep, Mark as read, and Mark as favorite.
• Select more than one action for the same rule.

Filter by sent date

Easily filter emails from a specific date or time period with a new Sent date filter option.

How it works:

• Tap the new Sent date option under filter conditions.
• Filter emails sent after, before, on, not on, on or after, and on or before a specific date.
• Enter a date, or tap the calendar icon to pick one.

Improved filter rules

Create more powerful email filters and sort incoming mail into new folders fast.

Here’s what’s new:

• Filter emails by header or size.
• Create new subfolders right in the filter setup screen.
• Find folders fast with a new search bar, a better folder picker, and a tidier layout.

Head to Private Email to try out your upgraded filter rules.

A new chapter for Private Email

As Private Email continues to evolve, we want to make it easier for customers to stay informed about what’s changing, what’s improving, and what’s coming next. This new Product Updates series will serve as an ongoing hub for major improvements, new features, and important service updates.

And today, we’re starting with one of the biggest milestones in the history of Private Email.

Private Email is entering a new era

Beginning June 2, 2026, all new Private Email subscriptions started using an updated email experience powered by our own platform.

This is more than a visual refresh or a routine upgrade.

It marks the beginning of a long-term evolution of Private Email designed to give customers a more modern, reliable, secure, and continuously improving business email solution.

For many years, Private Email has helped customers manage business communication through a trusted email solution. As customer expectations and modern workflows continue to evolve, the future of business email requires faster innovation, greater flexibility, stronger security foundations, and a platform we can continuously improve without limitations.

Why we’re making this change

The updated Private Email experience now runs on our own platform infrastructure.

By operating and developing the platform ourselves, we now have direct control over:

• Product improvements and release cycles
• User experience and interface evolution
• Security enhancements
• Feature development priorities
• Long-term platform reliability and scalability

Most importantly, this allows us to move significantly faster.

Previously, large feature releases often required long scheduled maintenance windows. With the new architecture, improvements and fixes can now be delivered more seamlessly and continuously, helping to minimize interruptions and allowing us to iterate faster based on customer feedback.

This shift also gives us the flexibility to build Private Email around how modern business communication actually works today — and where it’s heading tomorrow.

What changes, and what stays the same

While the webmail experience is evolving, many core aspects of Private Email remain familiar.

What stays the same

Customers will continue using:

• The Private Email product name
• The privateemail.com webmail link and login flow
• Existing DNS settings
• Existing mail server configuration
• IMAP, POP3, and SMTP connectivity
• Subscription and billing management through the Namecheap Account panel
• Core admin management functionality

What changes

The biggest change is the webmail experience itself.

The updated platform introduces a redesigned interface, a different feature structure, modernized workflows, and new functionality built directly into the platform.

Customers who purchase new subscriptions after June 2, 2026, will automatically receive the updated experience. Existing Private Email subscriptions using the previous platform will transition gradually later in 2026 as part of the next migration stage. 

Stay tuned — we’ll keep you informed and share everything you need to know before the transition begins.

Understanding the transition timeline

To make the rollout as smooth as possible, the transition will happen in stages.

Stage 1. New subscriptions onboarded to the updated platform

Starting June 2, 2026:

• New Private Email subscriptions use the updated experience
• New customers are automatically onboarded onto the new platform
• Existing customers may temporarily have both old and new subscription types depending on their purchase dates, which means they may notice different webmail interfaces between subscriptions during the transition period.

Stage 2. Existing subscriptions transition

Later this year, existing subscriptions on the previous platform will gradually transition to the updated experience.

We know any platform change can feel significant, especially for long-time users. We are designing the migration process to preserve your existing mailbox data, including emails, contacts, and calendars. If you already use email clients such as Outlook, Apple Mail, or Thunderbird, your existing setup will continue to work.

We will share more information, migration details, and transition guidance before rollout begins.

Key features available in the updated experience

The updated Private Email experience is designed to bring together communication, productivity, flexibility, and security in a more modern and streamlined way.

At the center of the experience is secure webmail access, allowing customers to manage both email and calendars through a modern, browser-based interface built for everyday productivity. The built-in calendar makes it easy to organize schedules, create events, respond to invitations, and keep track of meetings directly from the inbox.

To help customers communicate faster and more efficiently, the new platform also includes the AI Email Assistant directly inside the compose window. Whether drafting a quick reply or polishing a professional message, AI-powered assistance helps turn short notes into more complete emails with less effort.

The updated experience is also designed to support flexible workflows across devices and applications. Customers can continue using their preferred email clients via IMAP, SMTP, and POP3, while CalDAV and CardDAV support enables syncing calendars and contacts across compatible applications and devices.

Everyday mailbox management tools such as auto-reply and email forwarding remain available as part of the experience, helping customers stay responsive and organized even while away from their inbox.

Security continues to play a central role throughout the platform. Stored mailbox data is encrypted on our servers, Jellyfish’s machine-learning-based spam protection helps filter unwanted and malicious emails, and two-factor authentication (2FA) adds an additional layer of account protection. Customers can also generate dedicated application passwords for external email apps and devices without exposing their primary account credentials.

To make the experience more personal and comfortable to use daily, customers can customize system preferences, including language settings and light and dark modes.

Together, these features create a more modern, productivity-focused Private Email experience built to evolve alongside customer needs.

And this is only the beginning.

Let’s talk about some common questions

We know that for many long-time customers, Private Email is part of their daily workflow.

And whenever a familiar product experience changes, it’s completely natural to wonder what this means for your mailbox, your setup, your data, and the way you work every day.

At the moment, existing subscriptions on the previous platform cannot be manually switched to the updated experience before the planned migration rollout. More information about migration timing and rollout details will be shared later.

We also know some customers may be asking why these changes are happening in the first place — especially if they were already satisfied with the previous experience.

The transition to the updated platform is ultimately about creating a more modern, reliable, and continuously evolving Private Email experience for the future. By operating the platform ourselves, we’re able to improve features faster, resolve issues more efficiently, strengthen security, and respond more directly to customer feedback over time.

Some parts of the experience and feature structure will naturally differ from the previous platform.

Some existing features, including certain collaboration tools such as Docs, Sheets, and Presentations, will not be available on the new platform.

At the same time, the new experience introduces modern additions such as the AI Email Assistant, application passwords for IMAP/POP3/SMTP, enhanced security controls, a cleaner interface, dark mode support, mobile-responsive design, and a more focused productivity-oriented workflow.

We are also actively working on additional improvements and features planned for the near future, including a migration tool and dedicated mobile applications for iOS and Android.

Customer feedback will also play an important role in shaping future development.

Inside the updated webmail experience, you can use the “Enjoying Private Email?” button available in the top-right corner to share feedback directly with our team.

Built for continuous improvement

This transition is not about replacing something broken. It’s about creating a stronger foundation for the future of Private Email.

The updated platform gives us the flexibility to improve faster, respond to customer needs more directly, deliver updates more seamlessly, and continue evolving the experience over time.

As Private Email continues evolving, we’ll keep sharing important updates, improvements, feature launches, and future developments right here in the Product Updates series.

Thank you for being part of the next chapter of Private Email!