Private Email Updates

Come here to find out what’s new in Private Email. Get updates on exciting new email features, how they work, and how you can start using them right now, in a short, easy-to-read breakdown.

Improved filter rules

Create more powerful email filters and sort incoming mail into new folders fast.

Here’s what’s new:

• Filter emails by header or size.
• Create new subfolders right in the filter setup screen.
• Find folders fast with a new search bar, a better folder picker, and a tidier layout.

Head to Private Email to try out your upgraded filter rules.

A new chapter for Private Email

As Private Email continues to evolve, we want to make it easier for customers to stay informed about what’s changing, what’s improving, and what’s coming next. This new Product Updates series will serve as an ongoing hub for major improvements, new features, and important service updates.

And today, we’re starting with one of the biggest milestones in the history of Private Email.

Private Email is entering a new era

Beginning June 2, 2026, all new Private Email subscriptions started using an updated email experience powered by our own platform.

This is more than a visual refresh or a routine upgrade.

It marks the beginning of a long-term evolution of Private Email designed to give customers a more modern, reliable, secure, and continuously improving business email solution.

For many years, Private Email has helped customers manage business communication through a trusted email solution. As customer expectations and modern workflows continue to evolve, the future of business email requires faster innovation, greater flexibility, stronger security foundations, and a platform we can continuously improve without limitations.

Why we’re making this change

The updated Private Email experience now runs on our own platform infrastructure.

By operating and developing the platform ourselves, we now have direct control over:

• Product improvements and release cycles
• User experience and interface evolution
• Security enhancements
• Feature development priorities
• Long-term platform reliability and scalability

Most importantly, this allows us to move significantly faster.

Previously, large feature releases often required long scheduled maintenance windows. With the new architecture, improvements and fixes can now be delivered more seamlessly and continuously, helping to minimize interruptions and allowing us to iterate faster based on customer feedback.

This shift also gives us the flexibility to build Private Email around how modern business communication actually works today — and where it’s heading tomorrow.

What changes, and what stays the same

While the webmail experience is evolving, many core aspects of Private Email remain familiar.

What stays the same

Customers will continue using:

• The Private Email product name
• The privateemail.com webmail link and login flow
• Existing DNS settings
• Existing mail server configuration
• IMAP, POP3, and SMTP connectivity
• Subscription and billing management through the Namecheap Account panel
• Core admin management functionality

What changes

The biggest change is the webmail experience itself.

The updated platform introduces a redesigned interface, a different feature structure, modernized workflows, and new functionality built directly into the platform.

Customers who purchase new subscriptions after June 2, 2026, will automatically receive the updated experience. Existing Private Email subscriptions using the previous platform will transition gradually later in 2026 as part of the next migration stage. 

Stay tuned — we’ll keep you informed and share everything you need to know before the transition begins.

Understanding the transition timeline

To make the rollout as smooth as possible, the transition will happen in stages.

Stage 1. New subscriptions onboarded to the updated platform

Starting June 2, 2026:

• New Private Email subscriptions use the updated experience
• New customers are automatically onboarded onto the new platform
• Existing customers may temporarily have both old and new subscription types depending on their purchase dates, which means they may notice different webmail interfaces between subscriptions during the transition period.

Stage 2. Existing subscriptions transition

Later this year, existing subscriptions on the previous platform will gradually transition to the updated experience.

We know any platform change can feel significant, especially for long-time users. We are designing the migration process to preserve your existing mailbox data, including emails, contacts, and calendars. If you already use email clients such as Outlook, Apple Mail, or Thunderbird, your existing setup will continue to work.

We will share more information, migration details, and transition guidance before rollout begins.

Key features available in the updated experience

The updated Private Email experience is designed to bring together communication, productivity, flexibility, and security in a more modern and streamlined way.

At the center of the experience is secure webmail access, allowing customers to manage both email and calendars through a modern, browser-based interface built for everyday productivity. The built-in calendar makes it easy to organize schedules, create events, respond to invitations, and keep track of meetings directly from the inbox.

To help customers communicate faster and more efficiently, the new platform also includes the AI Email Assistant directly inside the compose window. Whether drafting a quick reply or polishing a professional message, AI-powered assistance helps turn short notes into more complete emails with less effort.

The updated experience is also designed to support flexible workflows across devices and applications. Customers can continue using their preferred email clients via IMAP, SMTP, and POP3, while CalDAV and CardDAV support enables syncing calendars and contacts across compatible applications and devices.

Everyday mailbox management tools such as auto-reply and email forwarding remain available as part of the experience, helping customers stay responsive and organized even while away from their inbox.

Security continues to play a central role throughout the platform. Stored mailbox data is encrypted on our servers, Jellyfish’s machine-learning-based spam protection helps filter unwanted and malicious emails, and two-factor authentication (2FA) adds an additional layer of account protection. Customers can also generate dedicated application passwords for external email apps and devices without exposing their primary account credentials.

To make the experience more personal and comfortable to use daily, customers can customize system preferences, including language settings and light and dark modes.

Together, these features create a more modern, productivity-focused Private Email experience built to evolve alongside customer needs.

And this is only the beginning.

Let’s talk about some common questions

We know that for many long-time customers, Private Email is part of their daily workflow.

And whenever a familiar product experience changes, it’s completely natural to wonder what this means for your mailbox, your setup, your data, and the way you work every day.

At the moment, existing subscriptions on the previous platform cannot be manually switched to the updated experience before the planned migration rollout. More information about migration timing and rollout details will be shared later.

We also know some customers may be asking why these changes are happening in the first place — especially if they were already satisfied with the previous experience.

The transition to the updated platform is ultimately about creating a more modern, reliable, and continuously evolving Private Email experience for the future. By operating the platform ourselves, we’re able to improve features faster, resolve issues more efficiently, strengthen security, and respond more directly to customer feedback over time.

Some parts of the experience and feature structure will naturally differ from the previous platform.

Some existing features, including certain collaboration tools such as Docs, Sheets, and Presentations, will not be available on the new platform.

At the same time, the new experience introduces modern additions such as the AI Email Assistant, application passwords for IMAP/POP3/SMTP, enhanced security controls, a cleaner interface, dark mode support, mobile-responsive design, and a more focused productivity-oriented workflow.

We are also actively working on additional improvements and features planned for the near future, including a migration tool and dedicated mobile applications for iOS and Android.

Customer feedback will also play an important role in shaping future development.

Inside the updated webmail experience, you can use the “Enjoying Private Email?” button available in the top-right corner to share feedback directly with our team.

Built for continuous improvement

This transition is not about replacing something broken. It’s about creating a stronger foundation for the future of Private Email.

The updated platform gives us the flexibility to improve faster, respond to customer needs more directly, deliver updates more seamlessly, and continue evolving the experience over time.

As Private Email continues evolving, we’ll keep sharing important updates, improvements, feature launches, and future developments right here in the Product Updates series.

Thank you for being part of the next chapter of Private Email!