Making SSL Work for You

answers to some common activation questions


SSL is one of the wonders of the digital world. An SSL certificate provides you and your customers with a great sense of security online. But sometimes, a certificate can be tricky to install. Read on for answers to some common questions about the process. If you don’t find what you need here, feel free to consult our Knowledgebase – it’s loaded with good information.

Q: I keep getting errors when I try to activate my SSL certificate. What am I doing wrong?

A: The most common stumbling block in this process is missing or invalid CSR information. This article contains info on how to generate a complete, valid CSR.


Q: How do I set up HTTPS on my WordPress website?

A: First, you’ll need to activate and install your SSL certificate. Then, follow these instructions.


Q: How do I know which webserver type to select for my SSL certificate?

A: The company that hosts your domain can provide that information. You’ll find a thorough explanation here, in this Knowledgebase article.


Q: I cannot validate my Comodo SSL certificate because I haven’t received the validation email or don’t have access to the relevant email address. What should I do?

A: Use an alternate form of validation for your Comodo certificate. Click here for instructions.


Q: I’ve installed my SSL certificate, but Firefox still shows the “not encrypted” warning message. What do I do?

A: Most likely, not all your site content was downloaded from a secure location. Check this article for info on how to correct the problem.


Q: My website is showing the “certificate is self-signed” error message. What do I do?

A: There are several reasons why this may occur. Read this Knowledgebase article for solutions.


Q: Where do I get my issued SSL certificate?

A: You’ll find it in the Domain List section of your Namecheap Account Panel. Details on how to locate and download it are here.


Q: I’ve renewed my SSL certificate several times, but I’m still getting renewal notifications. What should I do?

A: Check to make sure you’ve activated the renewal SSL and approved its activation via email. Get the full info here, in this Knowledgebase article.

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