First, we’re very sorry that some of you in the past 24 hours have experienced delays in transferring domains over to us.
As many customers have recently complained of transfer issues, we suspect that this competitor is thwarting efforts to transfer domains away from them.
Specifically, GoDaddy appears to be returning incomplete WHOIS information to Namecheap, delaying the transfer process. This practice is against ICANN rules.
We at Namecheap believe that this action speaks volumes about the impact that informed customers are having on GoDaddy’s business.
It’s a shame that GoDaddy feels they have to block their (former) customers from voting with their dollars. We can only guess that at GoDaddy, desperate times call for desperate measures.
Don’t worry – each and every transfer request will be processed manually by our team. Every request will go through. We won’t rest until everyone who wants to join the Namecheap family can do so!
***Update 12:45 PT – GoDaddy has confirmed they have finally unblocked our queries. The transfer queue is being cleared and all transfers should go smoothly from here on. Many thanks to our customers and supporters for bringing this issue the attention it deserved!
Namecheap CEO Richard Kirkendall has issued the following statement:
Whether it was “rate-limiting” or something else, all we know on our side is that GoDaddy was preventing us from conducting normal business with our clients, and in turn causing harm to our reputation and at the same time overloading our support channels.
In these situations, clients do not know who or what is causing the issue, so naturally they turn their frustrations on us and our support.
We were quite confident after significant analysis that this issue was not on our end, and after the issue had persisted for more than 24 hours with no response from the other party, we made a blog post clarifying what we felt was causing the issue. This was done mostly to inform our clients so our support team would not have to explain this situation over and over and could focus on actually helping people and manually pushing the transfers through.
Let me repeat, our number one priority is taking care of our clients and making sure that they are 100% happy with our services. Anything that prevents us from doing our job is not something that we will take lying down. You better believe that we will do whatever we have to do in order to deliver what we promised each and every client when they signed up with us.