Our Promise

The Namecheap Guarantee

At Namecheap, we're passionate about creating an environment that focuses on you, our customer. The Namecheap guarantee is our mark of excellence, a promise that you can buy and use our products and services with confidence.

We offer products and services that were designed with the customer in mind. Our teams of experts are trained and ready to deliver top-notch support when it comes to domains, hosting, email, SSLs and everything else we offer.

We treat your individual services with us as individual services, just as if you had domains, hosting and SSL certificates across multiple service providers. We’ll never suspend your hosting account for a domain issue or suspend your domain name for a hosting issue. Yet you'll still enjoy the benefit of a single point of contact for support and billing.

We strive to make our products accessible for the widest possible audience and guarantee that our pricing will always be affordable. But we'll never compromise on quality or service levels in order to keep prices low.

We care about your concerns. Should you ever have a problem or question, we guarantee that one of our service professionals will investigate and respond within 24 hours, seven days a week.

Your satisfaction is our top priority. That's the Namecheap way.

Need help? We're always here for you.

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