The Namecheap Guarantee

Our Guarantee

At Namecheap, we are passionate about an environment that focuses on you, our customers. In fact, customer satisfaction comes above everything else in our entire business operation. We strive to deliver an excellent level of service for each product that we offer. And we’re immensely proud of the reputation we have built for doing so.

The Namecheap guarantee is a mark of excellence. Each and every product or service stamped with our guarantee will be delivered to the high standard at which we conduct our business. The Namecheap guarantee means you can buy and use our products and services in confidence.

What does it mean?

Our Expertise

We guarantee that we’re expert in everything we do, every product we offer and every service we deliver. This means that each product and service we offer has been designed with the customer in mind. Particular emphasis is placed on accessibility, performance and reliability. Each product or service is backed by a team of specialists who work solely to run and support that product or service.

This means we have separate teams of experts who’s unique focus is to deliver excellence for domains, hosting, email, SSL, DNS and all of the other products that we offer.

Our Quality of Service

We guarantee to treat your individual services as individual services, just as if you had domains, hosting and SSL across multiple service providers. This means we’ll never suspend your hosting account for a domain issue and never suspend your domain name for a hosting issue but you still get the benefit of a single point of contact for support, billing and more.

You are free to start, modify and stop domain name registration/renewals, hosting services and SSL certificates at any time without this impacting any of the other services you subscribe to from us.

Our Pricing

We guarantee that our pricing will always be affordable. We aim to make all of our products and services accessible to the widest possible audience and this is underlined in our name—Namecheap.

We guarantee that our low prices do not compromise on quality or level of service. The service you receive and experience will be of the highest possible standard and superior of that to many of our higher-priced competitors.

We also guarantee that the price you see is the price you pay. There are not any nasty gotchas or surprises. What you see is what you get.

Our Commitment to Satisfaction

Namecheap cares. We guarantee that a manager will always be available to investigate any issue or concern you have and will respond to you within 24 hours, 7 days a week. We promise that we have clear and easy escalation paths should you need to reach a manager. And we promise that each manager will work with you until your concern is completely addressed or issue resolved.

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